The buyer is the consumer, i.e. a natural person who, when concluding and fulfilling a consumer contract, does not carry out an occupation or occupation within the scope of his business activity.


The submission of the completed order to the buyer is considered as an offer for conclusion of a contract pursuant to the Civil Code, based on the offer of the seller in the. The contract is concluded by confirming an order from the seller.

services related to Brand Promoting – participation in events, trainings or in-house trainings (hereinafter referred to as “the service”).

All prices of products and services in are final, including all taxes. The seller is a GST payer. Product and service prices are listed separately for each product. The product price includes access to online content for an unlimited period of time. The service price includes attendance at the training / in-house training at the date and time at the buyer’s choice.

Only the buyer has the right to use the purchased product, but he can ask the seller for the transfer of access (donation) to a third party, following the seller’s consent. Without the seller’s consent, the buyer may not provide third-party access to the purchased product. Buyers must protect access data for the purchased product from loss or misuse.

The buyer may also transfer his / her participation in the course / workshop / in-house training to a third person (donation) also to a third person, following the seller’s agreement.


Seller accepts payment for the ordered product or service in the following ways:


payment by invoice

An order is the buyer’s obligation to pay the seller the price for the product ordered.


A digital product ( content not supplied on a physical carrier) is deemed to be delivered on the date the seller gives the buyer access to the product. The seller will provide these access data within 48 hours of crediting the payment to the seller’s account.

The seller will provide a training / in-house training service at an agreed time and place.


The seller is responsible for the problems that the product or service has during use by the buyer.

By agreeing to these terms and conditions, buyer agrees that after purchasing ticket to training / in-house training products, is not able to get refund on his ticket, exception is transferring ticket to another person.

If a product or service has a defect that can be removed, the buyer has the right to be removed free of charge, timely and properly. The seller is required to remove the problem without undue delay.

In the case of a problem that cannot be eliminated and which prevents the product or service from being properly used as a product or service without a problem, the buyer has the right to exchange the product or service for another product or service or has the right to withdraw from the contract. The same rights apply to the buyer if there are removable problems, but if the buyer cannot rectify any problems after repair or for a greater number of problems, the product or service is properly used. In the case of other non-removable problems, the buyer is entitled to an appropriate discount on the price of the product or service.


Claiming a claim means terminating a claim by repairing a product or service, exchanging a product or service for another, returning the purchase price of the product or service, paying a reasonable discount on the price of the product or service, a written request for payment or a reasoned refusal.

When making a claim, the seller will determine the manner of handling the claim immediately or in complex cases no later than 3 business days from the date of the claim, in justified cases, especially if a complex technical assessment of the condition of the product or service is required, no later than 30 days after the date of the complaint. After determining how the complaint is handled, the claim will be rectified immediately, and in justified cases the complaint may be recovered later; However, the claim may not take longer than 30 days from the date of the claim. Upon expiration of the deadline for handling the claim, the buyer has the right to withdraw from the contract or has the right to exchange the product or service for another product.

The seller is required to issue a receipt to the buyer when claiming. If a complaint is filed via email, the seller is required to deliver the claim confirmation to the buyer immediately; if it is not possible to deliver the receipt immediately, it must be delivered without undue delay, but at the latest with a proof of equipment; the claim confirmation does not need to be delivered if the buyer has the ability to prove the claim in another way.

Product return – Withdrawal from the contract without giving any reason


delivery of content on intangible medium in which the purchaser has a statutory right to withdraw from the contract without giving any reason within 14 days, unless his performance has begun without the express consent of the buyer and without a declaration of the buyer, he was duly informed that by expressing this consent, loses the right to withdraw from the contract,

The provision of services related to Brand Promoting under which the seller undertakes to provide these services at the agreed time or within the agreed term, for which the buyer has no right to withdraw from the contract without giving any reason within 14 days.

If the provision of content other than on a tangible medium started without the express consent of the buyer and this has not been declared to have been duly informed that the expression of consent loses his right of withdrawal, in which case the buyer can exercise the right to cancel the contract in a written form or on another durable medium (e.g. by e-mail).

The right to withdraw from the contract can also be claimed by sending a notice of withdrawal also on the last day of the 14-day period.

Upon delivery of the notice of withdrawal, the seller shall return the purchaser within 14 days at the latest of all payments received by him or her under the contract, including transport, delivery, postage and other costs and fees. The seller will return the payment in the same manner as the buyer used to make the payment. The buyer may also agree with the seller on another way of refunding.

If the buyer exercises his right of withdrawal, the seller will stop the buyer from accessing the product.


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